Case Management Worker
Dublin – Migrant In Reach
12 Month Fixed Term Full time Contract
35 Hours per week - €39,090.33 per annum
1. Role
The Case Worker will support migrant households accommodated in pre-reception centres.
The goal is to support families and individuals with their basic needs, to deliver ongoing integration support and to identify move on options and resettlement support.
2. Key Areas of Responsibility
- To work with all Service Users to develop good rapport and to deal with difficult or problematic situations in a sensitive manner.
- To employ a case management approach and to liaise with and refer service-users to appropriate agencies and advice services.
- Life Skills – Assessment and Practical Support - Building on existing life skills interventions to empower individuals in a more independent setting.
- To provide information and advice on education, employment opportunities and housing.
- To identify and deliver appropriate support to children and vulnerable adults
- To ensure all quality assurance policies and procedures are adhered to.
- To maintain accurate records, provide statistical information and reports as required by the Manager.
- To ensure confidentiality and professional boundaries are adhered to at all times.
- To work within the organization’s policies and procedures, both at a local and central level.
- To participate actively in supervisions, team meetings, training as required and relevant to the role.
- To represent Depaul at external meetings, with the direction and support of the Line Manager.
- To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met
The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time
3. Person Requirements
- Social Studies /Case Management Accredited Qualification (essential)
- At least two years working with service users with complex needs and co-ordinating support plans for service users. (Essential)
- At least one year of regular use of IT systems with a good proficiency in Excel & Word (essential)
- At least one-year work experience of using Cloud applications, such as Salesforce (Desirable)
- Experience of working in liaison with other agencies within the voluntary and statutory sectors (essential)
- A clear understanding of the case management approach (essential)
- Experience in outreach or tenancy sustainment capacity (desirable)
- Experience in working with families (desirable)
- Work experience of working directly with people from different nationalities (desirable)
- Good knowledge about the immigration system, legislation and nationality matters in Ireland
- Knowledge and understanding of Depaul vision mission and values.
WHY WORK FOR US?
Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities If you choose to work for Depaul we offer:
Our Benefits
- Annual Leave Up to 3 years' service: 25 days per year
- 3 years' up to 5 years' service: 27 days per year
- Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
- 10 public holidays each year with Good Friday as discretionary day.
- Day off and day pay for Christmas Day, St.Stephen's Day, and New Year's Day worked for shift workers.
- Non-Shift Workers: Paid day off on public holidays.
- Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
- Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
- Pension Matched by the employer
- Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.
- Life Assurance Four times salary
- Maternity /Adoptive Leave 18 weeks full pay
- Paternity Leave 2 weeks full pay
- Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)
- Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.
- Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
- Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
- Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety,
- Child Protection, Fire Safety, and First Aid
- Hybrid/Flexible working DePaul support and embrace Flexible Working, including hybrid working and working from home, in line with the DePaul Working Policy (where appropriate and subject to role requirements and location)
