Case Management Worker - Migrant In Reach Program

Full time – 35 hours per week

Fixed Term Contract - 12 Months

Salary € 37,109 per annum

Location Dublin

Role

This is a fantastic opportunity to join a team that supports migrant households accommodated in pre-reception centres and migrant services. The goal is to support families and individuals with their basic needs to deliver ongoing integration support and to identify move on options and resettlement support.

Key Areas of Responsibility

To work with all Service Users to develop good rapport and to deal with difficult or problematic situations in a sensitive manner.
To employ a case management approach and to liaise with and refer Service Users to appropriate agencies and advice services.
Life Skills – Assessment and Practical Support - Building on existing life skills interventions to empower individuals in a more independent setting.
To provide information and advice on education, employment opportunities and housing.
To identify and deliver appropriate support to children and vulnerable adults
To ensure all quality assurance policies and procedures are adhered to.
To maintain accurate records, provide statistical information and reports as required by the Manager.
To ensure confidentiality and professional boundaries are adhered to at all times.
To work within the organisation’s policies and procedures, both at a local and central level.
To participate actively in supervisions, team meetings, training as required and relevant to the role.
To represent Depaul at external meetings, with the direction and support of the Line Manager.
To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Person Requirements

Social Studies /Case Management Accredited Qualification
At least two years working with service users with complex needs and co-ordinating support plans for service users. (Essential)
At least one year of regular use of IT systems with a good proficiency in Excel & Word (essential)
At least one year work experience of using Cloud applications, such as Salesforce (Desirable)
Experience of working in liaison with other agencies within the voluntary and statutory sectors (essential)
A clear understanding of the case management approach (essential)
Experience in outreach or tenancy sustainment capacity (desirable)
Experience in working with families (desirable)
Work experience of working directly with people from different nationalities (desirable)
Good knowledge about the immigration system, legislation and nationality matters in Ireland
Knowledge and understanding of Depaul vision mission and values.

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