Retail Development Coordinator
If you want to make a real impact on the lives of others join Galway Simon Community where we work towards eliminating homelessness through advocacy, education and campaigning in line with our values of compassion, community and collaboration.
Contract Details: 1-year Fixed Term Contract, Full-Time 37 hours
Location: 11 Sean Mulvoy Centre, Sean Mulvoy Road, Galway
Salary: Commensurate with Experience
Benefits
- 25 Days Annual Leave
- Employee Assistance Program
- Death in Service benefit – 2 times basic annual salary
- Education Assistance Program – financial support for upskilling/qualifications
- Occupational Sick Leave Policy
- Bike to Work Scheme
Job Summary
The Retail Development Coordinator will play a key role in strengthening and growing Galway Simon Community’s charity shop operations. The role focuses on improving retail and donation processes, increasing income generation, developing pop-up and off-site retail opportunities, building external partnerships, and enhancing the visibility and reputation of Galway Simon Community charity shops.
Key Responsibilities
Retail Development & Income Growth
• Review and improve retail processes in conjunction with Supervisor across charity shops and pop-up shops to maximise income and efficiency.
• Identify opportunities to increase sales, improve stock flow, and enhance customer experience.
• Support the planning, delivery, and evaluation of pop-up shops, off-site sales, and seasonal retail initiatives.
• Monitor retail performance and contribute to achieving targets.
Promotion & Partnerships
• Build and maintain relationships with external organisations, businesses, and community groups.
• Identify opportunities for collaboration, sponsorship, and joint retail initiatives.
• Support the promotion of charity shops and pop-up shops activity to increase footfall and awareness.
• Work with internal teams on campaigns, local promotions, and messaging.
• Strengthen the visibility and identity of Galway Simon Community and charity retail within the community.
Team Coordination
• In conjunction with the Supervisor, coordinate and support staff and volunteer rosters, ensuring appropriate cover and effective rotation of shop tasks.
• Provide day to day guidance and support to shop teams and volunteers, promoting a positive, inclusive, and supportive team environment.
Administration
• Support retail administration processes, including till reconciliation, stock control, and record‑keeping, ensuring accuracy and consistency.
• Identify opportunities for operational improvements, income growth, and enhanced customer experience.
• Contribute to the development of regular reporting on retail income, shop performance, pop‑up activity, and improvement initiatives, using insights to inform planning and decision‑making.
• Oversee customer and donor enquiries to ensure timely, professional communication across retail channels.
Customer Service
• Deliver seasonal promotions, shop layouts, and visual merchandising to maximise sales and presentation.
• Proactively identify off-site sales opportunities and plan and deliver off-site events and pop-up shops.
• Provide professional customer and donor service, including sales support and handling queries about Galway Simon Community.
• Support merchandising, pricing, stock rotation, and day to day retail operations to achieve sales targets.
• Operate tills and process transactions in line with cash handling procedures.
• Maintain high standards of shop presentation, cleanliness, and customer experience at all times.
Donations
• Improve donation intake, sorting, pricing, and stock management processes to maximise value from donated goods.
• Support consistent standards in donation handling, presentation, and pricing across shops.
• Enhance donor experience and encourage repeat and higher-quality donations.
• Identify higher-value or specialist items to be promoted.
• Ensure shops are adequately stocked with good-quality, appropriately priced items.
Health, Safety & Compliance
• Follow all shop policies, procedures, and safeguarding requirements.
• Keep the shop environment safe, clean and hazard-free at all times.
• Ensure stock donations are managed and safely stored.
• Adhere to all health & safety standards including hygiene, fire safety and manual handling.
• Monitor and report maintenance, health and safety, safeguarding, or staffing concerns in a timely manner.
Other
• Work to Galway Simon Community values and ethos.
• Positively promote and represent Galway Simon Community in activities and conduct.
• Adhere to HR and Galway Simon Community policies and procedures.
• Maintain confidentiality in relation to staff, volunteers, donors, customers, and organisational matters.
• Attend relevant training or briefings required for the role.
• Carry out other reasonable duties consistent with the nature of the role.
This job description outlines the main duties of the role but is not exhaustive. The post holder may be required to undertake other reasonable duties consistent with the role as required.
Essential Requirements
• Experience in retail, commercial, or service development roles.
• Experience in project or event management and coordination.
• Proven ability to develop and improve processes to support income growth.
• Excellent numeracy and IT skills (e.g. handling cash, inputting data, Office 365).
• Strong organisational and relationship-building skills.
• Commitment to the values and mission of the organisation.
• Ability to work as part of a team and on own initiative.
• Comfortable with hands-on duties including manual handling, sorting donations, and maintaining a clean, tidy, and well-presented shop environment
Desirable
• Experience in charity retail or social enterprise.
• Experience with pop-up shops or events.
• Experience in partnerships or community engagement.
• Knowledge of visual merchandising and sales techniques.
• Knowledge of sustainability, recycling, or community services.
• Full driving licence.
Closing date 12/07/2026
Galway Simon Community is an equal opportunities employer and welcomes applications from all sections of the community.
