The post holder is an exceptional individual who strives to make a meaningful difference in the lives of young people and their families. They promote a culture of integrity and compliance within KCYS and work in alignment with our mission, vision and values: Young Person Centred, Rights-Based, Empowering, Inclusive, Respectful, and Non-Judgemental.

Job Summary

The post holder will lead the development and delivery of KCYS Youth Information Service, providing accessible information, guidance, and support to young people. Working across hubs in Killarney and Tralee, outreach locations in County Kerry and parts of western Cork, the role fosters a youth-led approach that addresses the diverse needs of young people and promotes social and personal development, youth mobility, and active citizenship. The role also includes digital youth work and supports access to youth information and youth services to young people in rural locations.

Key Duties & Areas of Responsibility include:

Operational Responsibilities:

· Lead the development and delivery of KCYS Youth Information Service in Kerry and parts of western Cork.

· Manage information hubs in Killarney and Tralee; oversee outreach and digital services across the Diocese.

· Deliver high-quality, responsive youth information supports including 1:1 work, group work and digital youth work.

· Develop and deliver programmes on topics relevant to young people such as digital citizenship, cyber safety, peer mentoring and human rights.

· Lead responsibility for KCYS online platforms including website and social media to ensure coordinated, engaging and accessible information dissemination on behalf of the organisation.

· Coordinate all programme documentation, data collection, and reporting requirements.

· Participate in national and European youth information networks and programmes of work (e.g., Youth Information Chat, Eurodesk).

Strategic Planning

· Contribute to KCYS strategic planning and implementation.

· Support organisational development through active participation on the Senior Management Team and relevant working groups.

· Identify opportunities for growth, innovation and operational improvement.

· Promote Kerry Youth Information Service as a Eurodesk multiplier and member of ERYICA, facilitating access to European mobility opportunities for young people.

People Management

· Lead, support, and manage a team of staff and volunteers, ensuring a culture of professionalism and high performance.

· Carry out line management duties including supervision, performance reviews, and training needs identification.

· Train, mentor, and support staff and volunteers to deliver high-quality youth information services.

· Partner with HR to assess staffing needs and develop workforce plans.

Budget & Resource Management

· Manage the financial resources in partnership with the KCYS Finance Department, ensuring effective use of resources.

· Identify and pursue funding opportunities to enhance and expand services and service development.

Stakeholder Engagement

· Build and maintain strong relationships with key partners, funders, and stakeholders.

· Represent KCYS at local, regional, national, and European levels as appropriate.

Youth Participation

· Promote the participation of young people in programme design, delivery and evaluation.

· Ensure youth participation is embedded across the service in line with KCYS Guiding Principle and Youth Participation Strategy.

Compliance & Quality Assurance

· Ensure ongoing compliance with organisational policies and practices, Financial Management, Safeguarding, GDPR, Health and Safety and ethical practice in all aspects of the role.

· Support internal planning and reporting processes.

· Ensure that all departmental activities comply with relevant funding agreements and are aligned to KCYS purpose, values and strategy.

Reporting and Communication

· Prepare and present reports, updates, and strategic recommendations to the CEO and Board.

· Coordinate applications, reporting and documentation in line with funder and KCYS requirements.

· Ensure effective internal communication and collaboration within the team, with senior management peers and across KCYS.

Professional Development

· Undertake CPD and capacity building, as appropriate.

· Identify training needs through supervision and participate in training opportunities appropriate to the role.

· Encourage a culture of continuous learning and reflective practice among team members.

Other

· Prepare for and attend individual supervision on a regular basis.

· Support organisational events, fundraising, research, and other cross-organisational initiatives as required.

· Perform other duties that may be reasonably assigned from time to time.

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Youth Information Co-Ordinator