Job and Person Description- Accommodation Services Manager

Key Responsibilities and Duties:

1. Co-ordinating delivery of safe housing and supported accommodation through:
Linking with the Probation Service, external agencies and the local community in the Northside of Dublin and the locations of the long-term housing;
Ensuring that referrals to PACE Accommodation Service meet all the referral criteria;
Supervision of case work, client support and staff;
Overseeing a risk assessment for each client and liaising with the Probation Service on shared risk assessments
Implementing and evaluating programme policies and procedures ensuring that models of best practice are in place at all times
Ensuring that case conferences with external agencies to address client support needs are organised by the Support team.

2. Leading and supervising a support team for the residents of Priorswood house;

Providing individual supervision for support staff
Meeting the team on a regular basis for case management meetings
Liaising with the Night Support staff once a month on an individual and team basis
Overseeing the case work and ensuring that keyworking takes place at weekly intervals
Supporting the staff to work with the clients directly
Developing a team training calendar in conjunction with the Quality Standards and Policy Coordinator
Ensure Outcome stars are monitored and available for yearly report.

3. Implementing and developing programme policies, philosophies and strategies through:

Working with the Quality Standards and Policy Coordinator to ensure that quality standards are consistently implemented and policies are reviewed.
Planning work schedules, rotas and staff meetings
Ensuring that the appropriate disciplinary and grievance procedures are followed.
Organising regular meetings with residents of the service to ensure their views are paramount to our work.

4. Responsible for on-going development of the residential services through:

Co-ordinating the delivery of services in Priorswood House
Management of residents, programmes and personnel information
Preparing summary reports of activities and statistics
Providing weekly written reports to CEO
Communication and consultation with the CEO of PACE.
Identifying and addressing gaps in services and resources
Liaising with the local community and maintaining positive community relations

5. Managing the long-term accommodation units through:

Overseeing the maintenance of existing units,
Developing proposals with regard to long-term housing solutions
Overseeing the recruitment of support staff for new projects
Managing additional staff for long-term housing projects/ Where relevant.
Liaising with tenants on a tenancy sustainment programme.
Ensure contracts are updated and Tenancies are notified to RTB.

6. Working in partnership with the Senior Management team

Ensure that there is a consistent sharing of information between projects.
Implement the Shared Client Protocols
Develop new ideas and joint areas of working
Programme development for all PACE clients
Organisational development strategies
Develop training and development opportunities for all PACE staff
Ensure ongoing development and maintenance of the database and other record keeping methods

7. Management of programme activities and personnel through:

Inducting new staff to the projects
Regular staff meetings, ongoing supervision and evaluation
Implementing a performance appraisal system
Maintaining accurate personnel records
Informing Head Office of any staff issues
Help with recruitment of new personnel (staff, students, and volunteers).

8 Overseeing the administration of the residential services through:

Monthly reports to the CEO for the Board of Management meetings
Participation in PACE management meetings
Accurate record-keeping
Management of project finances
Preparation and administration of budgets
Ensuring the project and gardens are well maintained.

9. Representing the project at local level by:

Attending the local homelessness forum
Participating in the Local Drug Task Force meetings
Engaging with the Northside Community Forum
Liasing with the local Residents Association
Attending conferences/seminars/meetings as requested

10. Any other duties as designated by the CEO

Minimum Qualifications for Accommodation Services Manager

The successful applicant must be qualified to degree level in the social care or related field.
A qualification in housing/ property management/ or management in homeless interventions is desirable.
The successful applicant must have experience of working with challenging clients.
Minimum of 3 years’ experience of working in a management capacity preferably in a residential setting.
Previous experience of working within the Homeless sector is essential.
Knowledge of the criminal justice sector and working with people who have been to prison is desirable
Knowledge of mental health services within the community and the points of referral is desirable
Experience of providing one to one supervision and line management for staff
Proven leadership skills and experience of working as part of a team are essential and must be demonstrated.
Experience in developing links and working in partnership with other agencies is essential.
Effective communication and conflict resolution skills
Ability to represent PACE externally in a professional and competent manner
Positive and empathetic attitude, strong interpersonal, communication skills, and the ability to work with initiative and independence.
Available to work evenings and weekends where necessary to understand the work undertaken by Support Staff at these times is essential
Willingness to be flexible and work as part of a team
First Aid is desirable
Computer literate.

Additions:

Pension

CPD Continued Professional Development

Individual Supervision

EAP Employee Assistance Programme

Employee Health & Wellbeing Initiatives

Send your CV and Cover Letter/Personal Statement outlining your suitability for the post and return to recruitment@paceorganisation by 4pm, Friday 17^th November 2023.

Housing jobs

Accommodation Services Manager