Service Manager - Restorative Justice Services

Job title: Service Manager

Reporting to: CEO

Location: Marshalsea Court, Merchant’s Quay, Dublin 8 - however, travel will be associated with this post.

Working Hours: Full -Time (39h/week including paid and unpaid break)

Contract Type: Permanent subject to funding

Salary Scale: 48,410 - 57,804 EUR – Depending on experience

Must be available to work between 8.00am – 18.00 Monday to Friday based on the needs of the Organisation. Working outside of these hours, including evenings and weekends, may be an occasional feature of this role and will be considered to be part of normal working conditions associated with the post.

Background to the Role

The Service Manager will report directly to the CEO and will be part of the

Leadership Team. They will manage the Service Team and will be required to work closely with all teams across the Organisation.

Role Responsibilities

Organisational Leadership

· Contribute to Organisational strategy and decision-making including working together with the Board as part of the Leadership Team to deliver Restorative Justice Services’ Strategic Plan 2026-2029.

· Nurture good relationships between Restorative Justice Services’ Teams, coordination of work and promote cross team collaboration.

· Represent the Organisation’s values and professional standards in all arenas.

Services Leadership

· Lead and support the Services team in their contribution to the implementation of Restorative Justice Services’ Strategic Plan 2026-2029.

· Ensure that Services are run as per best standards of practices, through monitoring, review and development.

· Contribute to and support compliance with all aspects RJS legal and statutory obligations, i.e., health and safety, GDPR, cyber security, human resources and other obligations as required.

· Manage and analyse relevant services data to monitor, support and develop RJS activities.

Services Team Staff and Volunteers Management

· Manage the Services Team Staff and volunteers in working within the ethos and standards of practice of Restorative Justice Services.

· Oversee the induction and professional development of staff, fostering team capacity and development.

· Provide support and supervision to staff as per RJS policies.

· Manage performance and associated processes as per RJS policies.

· Support and manage RJS volunteers through agreed structured and forum.

Communication and Representation

· Deputise for the CEO and act as a representative of RJS as required.

· Manage and effectively communicate with RJS internal and external stakeholders

· Participate and represent RJS as required on relevant fora as appropriate.

Other duties

· Attend and actively participate in the individual, team and organisational meetings as per required.

· Perform as a team member to ensure effective and quality service delivery, respectfully and collaboratively with all RJS staff, volunteers and directors as required.

Be familiar with and abide by the Organisation’s policies and procedures.
Assist with the running of any of other RJS’s activities as required
Contribute to the wider strategic development of the Organisation.
Ensure that the vision and values of the Organisation are reflected in a consistent manner in all activities.

Note: The duties listed in the job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Restorative Justice Services.

Person Specification

Essential

A relevant third-level qualification (e.g. Management, Community Development, Social Science, Social Care, Youth Work or Education).

· At least 2 years’ experience in a similar role, including management of a team, management and development of services and team.

· A good understanding of the unique challenges of the community and voluntary sector and/or the justice sector.

· Working knowledge of the Irish Criminal Justice system.

· Working knowledge of Restorative Justice processes and principles.

· A demonstrated ability in programme design and delivery.

· Previous experience working with adult and young people impacted by crime (as harm-doers or victims/survivors).

· Excellent planning and organisational abilities.

· The ability to evaluate information from several sources, make effective decisions and problem solve in a timely manner.

· The ability to administer and oversee programme funding.

· A high degree of motivation and resilience.

· A high level of discretion and professional integrity.

· Excellent interpersonal and teamwork skills to foster collaboration and maintain a positive work culture

· A demonstrated ability to build effective relationships across all levels and sectors.

· Strong English written and oral communication skills, along with proficiency in IT tools and systems.

· Capacity to work on their own initiative and as part of team.

· Full driving licence and access to a car.

Desirable

· Restorative justice/Restorative Practice training/qualification.

· Prior Restorative Justice/Restorative Practice experience

Additional Information

· Right to work in Ireland - All applicants must have the right to live and work in paid employment in Ireland for a period of at least two years from the date closing date for applications. Verification of this right will be requested at shortlisting stage.

· Garda Vetting – This role is subject to Garda Vetting

Terms and Conditions

· 27 Annual Leave Days

· 2 Organisation Days (At Christmas and Easter)

· Sick Leave scheme

· Employment Assistance Programme

· Hybrid Working opportunities will be based on the needs of the business

Application Process:

· Submit and Up to date CV. (Maximum 2 pages) and a Cover Letter outlining your suitability for the position to recruitment@rjs.ie

· Please mention “Service Manager” in the subject line of your email.

· Closing Date – Friday 28^th of August 2026 - Applications received after the deadline will not be considered.

Please Note: Due to a requirement for a short turn around, it is anticipated that the interviews for the position will be held on Wednesday 2^nd of September 2026 in-person.

If you are unsure of any of the requirements, please email recruitment@rjs.ie.

Restorative Justice Services is an equal opportunities employer and encourage applications from all qualified individuals.

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Service Manager